Service
Service Before and After the Sale
What good is a multifunction digital copier if you cannot use all the functions? What’s the point of owning equipment that simply cannot handle your workload? And if productivity comes to a standstill, what’s the impact on your bottom line?
At Michigan Office Solutions, customer service begins the minute we say “hello.” Our printegration assessment ensures that each and every machine we recommend is the perfect fit for your organization. No cookie cutter solutions here.
Then, we make sure that everyone on your team is familiar with and comfortable using your equipment and can optimize the use of the technology at their fingertips, from complex document scanning, storage and retrieval, to replenishing ink and toner and clearing occasional paper jams.
And if your machine needs service, we'll send a technician specifically trained to handle your model of equipment. Our technicians have an average of 15 years of experience, have extensive in-house training as well as factory training and certification. What’s more, our service staff receives repair dispatches via their Blackberries and travel in service vehicles fully stocked with a large inventory of the most commonly replaced parts.
